When creating a new patient's account, if you find that you have accidentally created a duplicate, it's recommended to do one of the following:
Removing a Duplicate Patient Account
If you have accidentally created a duplicate patient account, and it does not house information that you wish to reference, the account can be removed using the steps below.
1. First, make sure the duplicate account is not actively displayed in the Patient Reserve. Then, select the Management tab, followed by the Delete Patients widget.
2. From within this screen, type the patient's name or ID# into the second text field and select the patient's account from the list below that you wish to remove.
3. Once selected, type the patient's name once more into the Confirm Patient Name field, and then select Apply when finished.
Important Note: This action can always be undone in the event that the account needs to be recovered. For more information, check out Management: Recovering a Patient Account.
Merging a Duplicate Patient Account
If you have accidentally created a duplicate patient and/or client account, and it has information stored that you'd like to keep for reference, Hippo Manager's dedicated Support team will be happy to merge those multiple accounts into one for you upon request! Contact: Customer Support.