The Hippo Manager Patient Health Records (PHR) Portal gives practices the ability to grant their clients access to information stored on their record, such as chart notes, appointments, and lab results.
Important Note: Any duplicate clients/duplicate emails could present problems for your clients when they attempt to log in to the portal. In the Management tab, there is a Client Duplicate List. If you click on it, the bottom of the report will display all duplicate email addresses.
Duplicate email accounts do not prevent your ability to enable and use the PHR portal. However, the clients who own duplicate email accounts will not be able to access the portal until the duplicate email is removed. Please contact support if you need assistance removing a duplicate email address. You can also check out this article on Patient Dashboard: Altering Client & Patient Information.
Activating the PHR
1. Select the Management tab, and then select the Setup Patient Health Records Portal icon.
2. A popup will display if the PHR has not been activated yet, and this will recommend you contact support by phone, chat, or email. The team will need to know your practice name, and they'll have that turned on for you.
For more information about using the PHR Portal, check out Checklist: Using the Patient Health Record Portal (PHR).