Support Coverage
Due to staffing shortages, effective 10/06/2022 Hippo Manager has adjusted
Support hours of operation to 9:00 am - 5:00 pm EST Monday - Friday.
Live Chat hours will be active from 10:00 am - 4:00 pm EST Monday - Friday.
The in-app feature can still be used to submit support tickets outside of the live
response window.
Important Note: Platform performance will continue to be monitored 24/7. In case of an
emergency, please contact support@hippomanager.com or call our helpline:
877-819-0159.
Real-time Hippo platform metrics and updates are available anytime by going to
status.hippomanager.com. To be notified when an incident occurs, click the Subscribe to updates blue button in the upper right corner.
Contacting Support with Technical Issues
1. Explore the Help Center and please take advantage of our free training opportunities, including the online training library, onboarding sessions, live webinar opportunities, and more to learn how to use features and tools in Hippo Manager. This is the fastest way to make the most of your practice management experience.
2. Do you have a technical issue? Submit a request to our support team. Be sure to include your practice name, your contact information and as much information about the issue as possible so we can help you troubleshoot quickly. Support requests are answered in the order in which they are received.
3. You can also submit a support request by calling 1-877-819-0159 ext 2 during Core Hours to connect with a member of our Hippo Support team. Support requests are answered in the order in which they are received.