Phone & Help Desk (Email) Support Hours are Monday through Friday 9:00 am - 5:00 pm EST.
Active Live Chat hours are Monday through Friday 9:00 am - 8:00 pm EST.
The in-app feature can still be used to submit support tickets outside of the live
Important Note: Platform performance will continue to be monitored 24/7. In case of an
emergency, please contact firstname.lastname@example.org or call our helpline:
Real-time Hippo platform metrics and updates are available anytime by going to
https://status.hippomanager.com. To be notified when an incident occurs, click the "Subscribe to Updates" blue button in the upper right corner.
Our complete Service Level Agreement can be found here: Hippo Manager Service Level Agreement.
For more information about connecting with our Customer Support Team, check out Index: Contacting Customer Support.
We also recommend you review the available training resources through Index: Hippo Manager Online Learning Center.