Hippo Manager provides Core customer support services during normal business hours (8:00 a.m. - 8:00 p.m. ET) Monday through Friday with on-call support available on Saturday from 8:00am - 8:00PM ET. We provide 24/7/365 emergency monitoring for outages and disruptions.
How to contact support if you run into a technical issue
- Check the Help Center and please take advantage of our free training opportunities, including the online training library, onboarding sessions, live webinar opportunities, and more to learn how to use features and tools in Hippo Manager. This is the fastest way to make the most of your practice management experience.
- Do you have a technical issue? Submit a request to our support team. Be sure to include your practice name, your contact information and as much information about the issue as possible so we can help you troubleshoot quickly. Support requests are answered in the order in which they are received.
- You can also submit a support request by calling 1-877-819-0159 ext 2 during Core Hours to connect with a member of our Hippo Support team. Support requests are answered in the order in which they are received.